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While our services range from quality consulting, testing training to test automation and products, we understand your need to have single measures to gauge the effectiveness of our work.


Over the years, we have evolved a series of key performance indicators so that you know even before you engage with us what you will get. The benefits that Zen Test Labs brings to the table are around 3 key parameters important to clients: quality, productivity, and cost savings.


What you get How is it ensured? Key measures and metrics reported
Quality - (Reduced Risk)
  • Through a software testing process empowered by the right mix of onsite, offshore and technology assets
  • Through skilled resources with domain & product knowledge and deep testing skills
  • Through robust test case design that ensures maximum coverage in minimum time
  • Number of usability defects
  • Number of performance testing defects
  • Number of security defects
  • Weighted test defect density
  • Test Coverage
  • Defect Leakage
(Enhanced Operational & Service Excellence)
  • Through a methodology that creates tremendous residual value and assets
  • Through a test automation framework that empowers non technical users to manage test automation
  • Through client engagement best practices that helps working across time zones and ensures flexible and timely staffing based on load variations
  • Work delivered per hour
  • Defect Rejection Ratio
  • Schedule Slippage & Variance
  • Test execution coverage
  • Defect removal efficiency
  • Number of Reusable Test cases 
  • Process Effectiveness
  • Defect Detection Efficiency
  • Resource Retention
Cost Savings
(Improved Financial Performance)
  • Through metrics and SLAs that provide visibility and transparency to clients
  • Through engagement models that provide guaranteed return on investments
  • Through a secure testing lab in India that helps you leverage offshore
  • Offshore leverage ratio
  • Cost of Poor Quality Reduced
  • Cash Savings
  • Effort variance in T&M projects
  • Budget Variance